Returns and Refunds

Contact and return address

Contact info@quantumcoilcrafts.com with your order number and the item you wish to return.

Return address: Spletni marketing in prodaja, Nastja Hriberšek s.p., Parižlje 39A, 3314 Braslovče, Slovenia.

30-day returns and exchanges

We accept returns and exchanges sent back within 30 days of delivery, in line with our Etsy shop policy. Please contact us before sending an item back so that we can identify the order and help with the return.

For a change-of-mind return, you pay return shipping. Handle the item with care: you may be responsible for a reduction in value caused by handling beyond what is necessary to inspect it. This does not restrict rights relating to faulty goods or any mandatory consumer rights.

Statutory withdrawal rights

Where EU consumer withdrawal rights apply, you may notify us within 14 days after receiving the goods that you wish to withdraw, without giving a reason. After notification, send the goods back within the following 14 days. Applicable legal exceptions, for example clearly personalised goods, do not remove your rights relating to defects.

To notify us, email your name, address, order number, the goods concerned and a clear statement that you wish to withdraw. A model notice is: “I hereby withdraw from my contract for the following goods: [goods], ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].”

You can also use our Withdraw from contract here online form. Enter your details and order number, review your request, then select “Confirm withdrawal”. You do not need to sign in. Contact us by email if you need to amend a request or need help with the form.

Refunds

For a statutory withdrawal, we refund the payments covered by the withdrawal, including the cost of our standard outbound delivery where required, within 14 days after notification. We may withhold reimbursement until the goods have been received or you provide evidence that they have been sent back, whichever happens first.

Refunds are made using the original payment method unless another method is expressly agreed without extra cost to you. Additional charges for a delivery option more expensive than our standard delivery need not be refunded. Sale pricing alone does not remove statutory rights.

Faulty, damaged or incorrect goods

If an item arrives damaged, faulty or different from what you ordered, please contact us with the order number and a description of the problem. Photographs can help us assess the issue. We will arrange the next steps and any return required for the remedy; change-of-mind return charges do not apply to a justified defective-goods claim.